IAA Accredited Immigration Service

OnDemand Concierge LTD is authorised and regulated by the Immigration Advice Authority (IAA).

IAARegistration Number: F202536969
Authorisation Level: Level 1

The Immigration Advice Authority regulates immigration advisers in the United Kingdom to ensure professional standards, competence, and client protection.

All immigration advice provided by OnDemand Concierge LTD is delivered exclusively by our IAA accredited adviser, who is authorised to practise at Level 1.

We operate in full compliance with:
- The Immigration and Asylum Act 1999
- The IAA Code of Standards
- UK Data Protection legislation

Only authorised advisers within our organisation provide immigration advice. Administrative staff may assist with case preparation under supervision but do not provide independent legal advice.
We maintain professional indemnity insurance in accordance with IAA requirements.
A copy of our accreditation certificate is available upon request.

Immigration Advice & Services

OnDemand Concierge LTD provides professional immigration advice and application support in accordance with our authorisation from the Immigration Advice Authority (IAA).

All immigration advice is provided by our IAA accredited adviser and is delivered in line with the highest regulatory and ethical standards.

We do not guarantee visa outcomes, as all decisions are made solely by UK Visas & Immigration (UKVI) or the relevant authority.

Our services may include:
- Eligibility assessments
- Visa application preparation and submission
- Document review and compliance checks
- Representation in permitted matters within our authorisation level
- Ongoing immigration support 

As a Level 1 authorised organisation, we provide immigration advice and assistance in accordance with the scope permitted under Level 1 authorisation. This does not include tribunal representation or complex appeal advocacy.

We ensure that every case is individually assessed and handled with care, confidentiality and professionalism.

Important Disclaimer

OnDemand Concierge LTD is not a firm of solicitors and is not regulated by the Solicitors Regulation Authority (SRA). We are authorised and regulated by the Immigration Advice Authority (IAA) to provide immigration advice within the scope of our registered authorisation level.

Complaints Procedure

At OnDemand Concierge LTD, we are committed to providing high standards of service. If you are dissatisfied with any aspect of our service, we encourage you to inform us as soon as possible.

How to Make a Complaint

1.    Our Commitment
We are committed to providing a high-quality, transparent, and professional immigration service. If something goes wrong or you are dissatisfied with the service you have received, we encourage you to inform us. This helps us to improve our standards and address your concerns promptly and fairly.

2. How to Make a Complaint

You can make a complaint by:
- Email: inessa.pobyeda@ondemand-concierge.co.uk
- Post: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
- In person or by phone: Contact our office and ask to speak with the Complaints Officer.

Please provide the following:
- Your full name and contact details
- The name of the adviser you dealt with
- A clear description of your complaint
- Copies of any relevant documents or correspondence

3. What Happens Next?
‍
a)     Acknowledgement:
We will acknowledge your complaint within 5 working days of receipt.
b)     Investigation:
Your complaint will be investigated bya senior member of the firm who was not directly involved in your case. We aim to complete the investigation within 20 working days.
c)     Response:
  You will receive a detailed written response outlining:
  - Our findings
  - Any action we propose to take
  - Your right to escalate the complaint (if unsatisfied)

4. If You Are Still Not Satisfied
If you are not satisfied with our response or the handling of your complaint, you may contact the Office of Immigration Advice Authority (IAA).

IAA Contact Details:
- Website: https://www.gov.uk/find-an-immigration-adviser
- Phone: 0345 000 0046
- Post:
 Immigration Advice Authority
 PO BOX 567
 Dartford
 Kent
 DA1 9WX

5. Confidentiality
All complaints will be handled confidentially and in accordance with data protection regulations.

6. Continuous Improvement
We regularly review complaints to improve the quality of our service and client satisfaction.

Cancellation Rights (Consumer Contracts)